Sites reported as down incorrectly this morning.

Posted on July 8th, 2010 by Richard Felix

A number of our users had some issues this morning with their sites being incorrectly reported as down, when they were indeed online. This was due to a fix that I pushed early this morning (isn’t it always related to trying to fix something?) that improves reliability of our site checks for users running a Microsoft IIS server.

The only users who were affected were those who monitor a folder on their site instead of just the domain (http://slickrframe.com/photos/index vs http://slickrframe.com). This also happens if you have a domain that looks like this: http://slickrframe.com/ instead of this: http://slickrframe.com

This issue has been resolved, new code has been pushed and if you were/are experiencing this issue, you should see your affected sites come online the next time our site checkers check your sites.

I apologize for any inconvenience that this may have caused you.

Responses


  1. TeMc says:
    July 8, 2010 at 10:49 am

    I was reading this article and thinking “I didn’t monitor any specific folder” but I do always, always, end domains with a slash.

    Is it your recommendation (if it makes any difference at all) to specify them without a trailing slash ? Although certainly both ‘work’, is it any better on your end to do it without or doesn’t it matter a single thing ?

    Thanks for the service,
    Greetings,
    Tem Corner

    Reply
  2. Richard Felix says:
    July 8, 2010 at 10:53 am

    Tem-

    Using a trailing slash (or not) doesn’t matter. Either will work fine (unless we have a bug like today!)

    Richard

    Reply
  3. hokya says:
    July 9, 2010 at 5:34 pm

    yeah
    i don’t think the latest slash (\) is important

    i haven’t see the difference of http://www.google.com/ and http://www.google.com when checking ranks

    Reply
  4. João Martins says:
    July 13, 2010 at 2:09 am

    I can’t seem to send you messages using the contact form. I’m getting and error message on the page when posting a question (http://aremysitesup.com/contact/):

    The change you wanted was rejected.
    Maybe you tried to change something you didn’t have access to.

    My question was:
    «I’ve just renewed to premium the account suporte@create.pt, and did the visa payment. how long will it take for you to pick up this information and re-start monitoring the web sites?»

    Reply

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